Performance Measurement (You Cannot Manage That Which You Cannot Measure)

Key Performance Indicator Development

Every business has certain things that it has to get right. We call them Critical Success Factors. Be it on time delivery, product quality, friendly service, every business has them. Measuring the success in achieving those factors is essential. Those measurements are referred to as Key Performance Indicators (KPIs). We will assist you in determining what is important to measure, how you will measure it, and how you will use that information to run a more successful business.

Accounting and Information System Improvement

An important factor in measuring business performance is the existence of information or accounting systems that provide useful information to management. Is the accounting system set up so that it can measure success by product, customer type, geographical area or some other important factor? Often valuable information is accessible but management is unaware or unable to access it. We can help you design and/or access your accounting system so that you can obtain valuable reporting that will help you manage more effectively

Non-Financial Measure Development

The “numbers” are the ultimate results which tell a business owner how they did. However, some of the most important measures of business success are not measured in dollars and cents. Where a business gets its customers is an important thing to know and measure. Customer experience with your product or service is critical knowledge. We can help you develop a survey to learn valuable customer information. We will examine your business for other non-traditional measurements and set up a system that gets you this information on a timely basis to assist you with managing critical processes.

Reward Systems Development

An important aspect of performance measurement is determining how you will reward exceptional performance. When critical measures are developed, it is just as important to provide incentives to your team who produce positive results on these important measures. If product quality is critical, how do you reward those who produce the highest quality so that you provide the necessary incentive to others to achieve in similar fashion? Rewarding desired behavior is essential. We’ll help you develop a meaningful, effective reward system.