Diagnosis (Discovery is the First Step To Success)

Business Diagnostic

This intensive, two day process using a sophisticated business analysis tool will allow us to conduct a high-level diagnostic review of your current strategic position and operational performance. We will identify exactly what needs to be done in your business to reach your goals. Together we will develop the key action steps and a project plan with timelines and resources to make it happen. We will monitor the project management plan and work with you on the implementation of the steps required.

Customer Advisory Board

A Customer Advisory Board is a valuable tool for founding out what customers really think about your business. We will assist in the selection of participants and organize and moderate the meeting. You will not be present, assuring that honest and meaningful information is obtained. The meeting will last for approximately two or three hours with approximately six to ten of your customers. We audio tape the meeting for your future use but provide immediate feedback following the meeting with you directly. We will find out what you do right, what needs improvement and what key changes need to be made, all from your customers’ perspective.

Team Advisory Board

Similar to a Customer Advisory Board, we will meet privately with your Team to discover what their concerns are, what their understanding of your business is, where they see improvement most needed, and provide feedback regarding your management skills and leadership. This meeting is not audio taped and your team’s privacy is respected where requested. We then meet with you and provide concise, helpful feedback and ideas to improve the Team’s satisfaction, performance and communication with ownership.